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Common queries answered

Frequently Asked Questions

To make an order, you can either order as a  registered customer, or simply buy as a guest.
 
There are more benefits to become a registered customers, you can:
  • Proceed to checkout faster when making a purchase.
  • Track the status of orders
  • Enjoy members only discount!
  • Store your delivery details

No, we currently do not provide self pickup. 

We are happy to let you know that the price you see is the price you pay. All prices displayed on the website are final price, no hidden cost.
 
Shipping fees which will be indicated upon checkout.

Currently we provide next day deliver to selected locations within Greater KL vicinity with postcodes: 46XXX, 47XXX and 582XX only. A delivery fee RM10.00 will be charged when you select delivery option in the checkout page. 

We are unable to promise the delivery at or by a specific time. We deliver anytime from 10am to 6pm. We endeavour to have all orders to be delivered by 6pm, with priority given to offices.

As we operate predominantly online, the payment for your order must be made on our website.

This is possible, as long as your card is enabled for international transactions. Please contact your bank card provider to confirm this.

You may reset your password by visiting the login page and clicking on the “Lost Your Password?” link.

You may update your account/shipping details after you’ve logged into your account here. You may change your details by clicking on the Address or Account Details tab there.

Contact us to find out more if you are looking for some other brands/products. We will be continually adding more products to the website.

For more queries, please drop us an email at nutripaw@gmail.com, we will try our best to respond your email within 24 hours.

For urgent matters, please give us a call at +603 8080 6222, we are available daily, 12:00 PM to 3:00 PM. 

Still need help?

Get In Touch with Us

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Feel free to contact us if you have any enquiries, we are happy to serve you!

Email: nutripaw@gmail.com

Address: 59-A, Jalan Kenari 21, Bandar Puchong Jaya, 47100 Puchong, Selangor, Malaysia. 

Operating Hours: Daily, 12:00 PM – 3:00 PM, including Public Holidays.

 

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