Common queries answered
Frequently Asked Questions
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No, we currently do not provide self pickup.
Currently we provide next day deliver to selected locations within Greater KL vicinity with postcodes: 46XXX, 47XXX and 582XX only. A delivery fee RM10.00 will be charged when you select delivery option in the checkout page.
We are unable to promise the delivery at or by a specific time. We deliver anytime from 10am to 6pm. We endeavour to have all orders to be delivered by 6pm, with priority given to offices.
As we operate predominantly online, the payment for your order must be made on our website.
This is possible, as long as your card is enabled for international transactions. Please contact your bank card provider to confirm this.
You may reset your password by visiting the login page and clicking on the “Lost Your Password?” link.
You may update your account/shipping details after you’ve logged into your account here. You may change your details by clicking on the Address or Account Details tab there.
For more queries, please drop us an email at nutripaw@gmail.com, we will try our best to respond your email within 24 hours.
For urgent matters, please give us a call at +603 8080 6222, we are available daily, 12:00 PM to 3:00 PM.
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Get In Touch with Us
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Feel free to contact us if you have any enquiries, we are happy to serve you!
Email: nutripaw@gmail.com
Address: 59-A, Jalan Kenari 21, Bandar Puchong Jaya, 47100 Puchong, Selangor, Malaysia.
Operating Hours: Daily, 12:00 PM – 3:00 PM, including Public Holidays.