Terms and Conditions

Please read these Terms and Conditions carefully. By accessing, browsing, or using petlovershop.my (the “Site”), you acknowledge what you have read, understood and agree to be bound by the Terms and Conditions. If you do not agree to be bound by the Terms and Conditions, you should discontinue your use or access to this Site.

WHO ARE WE?

We are Pet Lover’s Shop (“petlovershop”, “petlover”, “PLS” or the “Company”), trading as the Site. Pet Lover’s Shop is a company that is solely owned by

RED DEER SDN. BHD. (Company Registration No. 202101029802(1430102 – D)
Located at 59-A, Jalan Kenari 21, Bandar Puchong Jaya, 47100 Puchong, Selangor D. E., Malaysia.

The Terms Pet Lover’s Shop can be used interchangeably.

ELIGIBILITY

You must be over thirteen (13) years of age and must not have been suspended or removed by Pet Lover’s Shop for any reason. If you are below the stipulated age, you must obtain the consent of your parent or legal guardian to use the Site and agree to the Terms. Use of our site is void where prohibited by the law.
We reserve the right to revoke your ability to access the products and services offered on the Site for any reason at any time, including, but not limited to, as a result of a violation of the Terms or the Privacy Policy, without due notice.

PROHIBITIONS

You must not misuse the Site in a manner that may attract criminal liability under the Computer Misuse and Cybersecurity Act.
You may not otherwise copy, modify or distribute the contents of the Site without the express written permission of Pet Lover’s Shop. You also may not modify, publish, transmit, participate in the transfer of, sell, create derivative works from, or in any way exploit any of the content and Intellectual Property found on the Site, in whole or in any part.
Users of the Site (“Members”) agree to not use the Site for the following purposes:

Posting, communicating or transmitting any material that infringes on any Intellectual Property, publicity or privacy right of another person or entity;
Posting any information which is untrue, inaccurate or not your own;
Engaging in conduct that would constitute a criminal offence or give rise to civil liability or otherwise violate any law or regulation;
Attempting to interfere in any way with the Site or Pet Lover’s Shop network, or attempting to use the Site to gain unauthorised access to any other computer system;
Using the Site to drop ship merchandise to third parties; and
Framing portions of the Site within another website, selling use of, or access to the Site to any third party without Pet Lover’s Shop prior written consent.

YOUR AGREEMENT WITH PET LOVER’S SHOP

The Terms shall apply to all Orders and/or Contracts made or to be made by us for the sale and supply of our products. These Terms and Conditions constitute the entire agreement between Pet Lover’s Shop and you and serve to supersede any or all-preceding and contemporaneous agreements between us. Any waiver of any provision of the Terms and Conditions will be effective if in writing and signed by an authorised signatory of Pet Lover’s Shop.
You further acknowledge that, in entering into this Contract, you have not relied on any representation, undertaking or promise given by the us or implied anything said or written between you and us prior to the Terms and Conditions, except as expressly stated in these Terms and Conditions.

PRICE & PAYMENT

While Pet Lover’s Shop takes the utmost effort to ensure that all details, descriptions, prices and other information that appear on the Site are accurate, there may be instances where errors may occur.
In the event that an error is discovered, we shall inform you of such an error as soon as possible. We shall also give you the option to reconfirm your Order(s). In the event that we are unable to contact you, we shall treat the Order(s) as cancelled.
We reserve the right to correct these errors without liability.
We also reserve the right to limit quantities purchased by Members and to revise, suspend or terminate an event or promotion without notice (including, but not limited to, an order that has been submitted and acknowledged by Pet Lover’s Shop).
We do not guarantee that all products described on our Site will be available at the time your Order is placed or shipped.
Upon authorisation of your payment, by clicking the “Order Now” button, you are confirming that the card belongs to you or that you are the legitimate holder of the e-gift card or the promotional voucher, and have sufficient funds or credit facilities to cover the cost of the Product.
Mistaken Order(s): In the event that you have made a mistake with your Order after you have submitted it to the Site, please contact nutripaw@gmail.com who will try to assist you in this regard.
Refusal or Order(s): We reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on the Site. Pet Lover’s Shop will make its best efforts to always process all Order(s), but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion. If we cancel your Order(s) and you have already made payment, such payment amounts will be fully refunded to you. However, we will not be liable to you or any other third party by reason of our withdrawing any Product from the Site, whether or not it has been sold, removing or editing any materials or contents on this Site or for refusing to process or accept Order(s).

DELIVERY

We aim to deliver your Order(s) to you at the place of delivery as requested by you in your Order. However, we shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Pet Lover’s Shop will take every effort to accommodate you. However, please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details you provide us with when you place your Order and subsequently arrange for cancellation of the Order or delivery to an alternative delivery address.
Unless otherwise stated, shipping and handling fees are included with your Order(s). For loss or damage claims, you must notify us (via emailing nutripaw@gmail.com) within twenty (20) days of the proposed delivery date if you believe all or part of your order is missing and/or damaged. Kindly refer to our Returns & Refunds Policy below for more details.
We deliver in our standard packing. Gift-wrapping is available for our events upon request and is subject to additional charges.
All risk in the product(s) shall pass to you upon delivery, expect that, where delivery is delayed due to a breach of your obligations under a Contract (see Clause 7.5), risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the products. Any breach of obligations by you might impact your ability to shop at Pet Lover’s Shop in the future.
You acknowledge that the products are standard and not made bespoke or to fit any particular requirements that you may have.

RETURNS & REFUNDS POLICY

If you are unsatisfied with your Pet Lover’s Shop or any individual product in your Pet Lover’s Shop, you may return it to us within twenty (20) days of the receipt. The Product shall be un-used; tags not tampered with and shall be in the original brand packaging (if applicable). This policy is applicable only to those products that do not fall under the list of non-refundable items provided for on our Site.
No refund for situations such as these; change of mind, defective and/or damaged.
You shall ensure that the item you are returning is in the same condition as it was received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right to not accept returns and send the item back to you.
To request a refund, please contact us at nutripaw@gmail.com.

QUALITY OF PERISHABLE PRODUCTS

To the best of our knowledge with regard to produce made by local suppliers, fresh ingredients are mainly used in the process. Should your cat/dog have an allergic reaction to any of the treats/food, please stop feeding these treats to your dog immediately and bring your dog to a vet, referring him/her to the full ingredients list.
Pet Lover’s Shop is only a distributor of pet products and cannot be held directly responsible for any adverse effects any of the products in a Pet Lover’s Shop may have on your cat/dog. However, to the best of our abilities, we try to ensure that we ship out products that are safe for consumption.
You shall ensure that you do not overfeed your cat/dog and ensure the right amounts of treats are being given to your dog dependent on its size.

VOUCHERS & DISCOUNT CODES

Pet Lover’s Shop may, at any given time, distribute promotional vouchers and discount codes that may be used only on the Site, before making an Order.
These vouchers and discount codes are valid for the specified time period stated on the voucher or displayed alongside a discount code, and can only be redeemed once. Further, they may not be used in conjunction with other promotional vouchers and discounted items. We may exclude individual brands from the voucher and discount codes promotions in accordance with our sales strategies.
If you place an order that is less than the value of the voucher or discount code, no refund or residual credit will be returned to you.
The credit of a voucher or discount code does not accrue interest, nor does it have cash value.
If the credit of the voucher or discount code is insufficient for the Order(s) you wish to place, you may make up the difference using one of our accepted payment methods.

DISCLAIMER OF LIABILITY

The content displayed on the Site is provided without any guarantees, conditions or warranties to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, Pet Lover’s Shop and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability of use, performance or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
Any information provided by us regarding the products or otherwise (e.g. product descriptions or instructions) is for informational purposes only. You should not take any action based upon any information contained on this Site. Use of this Site is not meant to serve as a substitute for professional advice. You should read and strictly follow all product labels, packaging insets and instructions and all manufacturer directions and warnings and seek independent professional advice when appropriate.
Nothing in these Terms and Conditions shall exclude or limited Pet Lover’s Shop liability for death or personal injury arising from negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

INDEMNITY

You agree to indemnity, defend, hold harmless and defend Pet Lover’s Shop , its parent, subsidiaries, divisions and affiliates, and their respective officers, directors, employees, agents and affiliates from any and all claims, liabilities, damages, costs (including, but not limited to, legal fees) arising from your use of this Site or your breach of the Terms and Conditions.

COMPLAINTS DEPARTMENT

Pet Lover’s Shop shall perform its obligations under these Terms and Conditions with reasonable skill and care.
Pet Lover’s Shop cares deeply about our customer service and satisfaction. You may contact us at any time (via emailing nutripaw@gmail.com) and we will attempt to address your concerns as soon as possible.
In the event of a complaint, it will help us if you can described specifically the object of your complaint and, where applicable, send us copies of your Order. In rare cases where your emails may be caught up in our spam filters and not reach us, or correspondence that we send you may otherwise not have reached you. Should you not have received a response from us within five (5) Working Days, please make further enquiries as you deem fit.

CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)

We shall not be liable to you for any breach, hindrance or delay in performance of a Contract attributable to any cause beyond our reasonable control, including, but not limited to: strikes, lock-outs, industrial action, civil commotion, riots, invasion, terrorist attack or threat thereof, war (whether declared or not), threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility for the use of railways, shipping, aircraft, motor transport or other means of public transport; impossibility of use of public and private telecommunications networks; and any acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strike, failure or accidents.
If any Force Majeure event lasts for more than one (1) week, either you or we may terminate the Contract for with by written notice and without any liability other than a refund of Order(s) already paid for by you and that have yet to be delivered.
We reserve absolute discretion on the solution we adopt in fully meeting our obligations under the Contract despite the Force Majeure event.

NOTICES

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of these new Terms and Conditions.
All content included in or made available through our Site, including, but not limited to, text, graphics, logos, button icons, images, campaign titles and/or data compilations are the property of Pet Lover’s Shop or its content suppliers and is protected by copyright laws and treaties around the world. All such rights are reserved by Pet Lover’s Shop and its licensors. You may store, print and display the content supplied for your own personal use, but you are not permitted to publish, manipulate, distribute or otherwise reproduce in any medium or manner any of the content or copies of the content supplied to you or which appear on this website or nor may you use any such content in connection with any business or commercial enterprise.
You must not use any part of the content of our site for commercial purposes without obtaining a license to do so from our licensors or us. In the event that Pet Lover’s Shop becomes aware of any infringement of its intellectual property rights, it shall not refrain from taking any relevant legal action.
Pet Lover’s Shop specifically prohibits the posting of any content that violates or infringes the copyright and/or other intellectual property rights of any person or entity. Should you believe that any material on our Site infringes your copyright and/or other intellectual property rights, please notify us immediately in accordance with the procedure in Clause 15.5. Pet Lover’s Shop will process notices of alleged infringement that it receives and will take appropriate action to remove any material deemed in the infringement as it deems fit, while in compliance with local infringement laws.
The notification must be in writing or emailed to nutripaw@gmail.com and contain the following information: identification of the copyrighted work(s) claimed to have been infringed upon, identification of the material that is claimed to be infringing on any intellectual property rights that is to be removed or which requires disabled access, all details and information reasonably sufficient to permit the service provider to locate such infringing material, information to allow the service provider to contact the aggrieved party (eg address, telephone number, email address at which this party may be contacted at), a statement that the aggrieved party has bona fide belief that use of such infringing material is not authorised by the correct copyright or intellectual property right owner, its agent or the law and finally, a statement that this information in the notification is accurate and that the aggrieved party is authorised to act on behalf of the owner of such an infringed intellectual property right.
Please contact us at nutripaw@gmail.com should you have any further questions in connection with these notices.

CONTRIBUTED CONTENT GUIDELINES

Pet Lover’s Shop values your engagement, but please consider the following guidelines when contributing content:
By submitting or posting any materials on the Site or on any of Pet Lover’s Shop linked social media accounts, you grant Pet Lover’s Shop a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that such materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have full ownership rights to grant Pet Lover’s Shop the license specified above. You further represent, warrant or covenant that any materials you provide will not contain libellous or otherwise unlawful, abusive or obscene materials. Pet Lover’s Shop will be entitled to use any content you submit without incurring obligations of confidentiality, attribution or compensation to you.
All contributed content is subject to the terms set forth below and in our Terms and Conditions, which include our policy regarding copyright and/or other intellectual property right(s) infringement.
We reserve the right not to post your content if it contains the following types of content or violates other guidelines: defamatory, abusive, or threatening content which violates the legal rights of others; obscene, discriminatory or inappropriate language, advertisements or spam content, references to other products, offers and websites; email addresses, URLs, phone numbers, personal addresses or other forms of contact information; unduly critical or spiteful comments of other content posted on the page or with regard to other authors; files that contain software or other material protected by Intellectual Property laws unless you are the owner or licensor of such material and; content that has viruses, corrupted files or other similar software or programs that may damage the operation of another’s computer.
If you wish to share feedback with us regarding product selection, pricing, ordering, delivery or other customer service issues, please contact us directly at nutripaw@gmail.com

WAIVER & SEVERABILITY

No failure or delay by us or you in exercising any right under these Terms and Conditions or a Contract shall operate as a waiver of such right or extend to or affect any other or subsequent event or impair any rights or remedies in respect of it in any way modify or diminish our or your rights under these Terms and Conditions. 17.2 If any clause in these Terms and Conditions or a Contract shall become or shall be declared by a Court or competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause, all of which shall remain in full force and effect, so long as these Terms and Conditions or a Contract shall be capable of continuing in effect without the unenforceable term.

PERSONAL DATA PROTECTION

Please see our Privacy Policy, which forms a part of these Terms and Conditions.

GOVERNING LAW

These Terms and Conditions and a Contract (and all non-contractual obligations arising out of our connection to them) shall be governed and construed in accordance with Malaysia Law. Both you and we hereby submit to the non-exclusive jurisdiction of the Malaysia Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

VARIATION

We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.
When you submit an Order to the Site, you agree that you do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your order.

Updated as at 10 January 2021. Full particulars: You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other material on the Site which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s propriety rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of or accessed throughout the Site. Any breach of this provision would constitute a criminal offence under the Computer Misuse and Cybersecurity Act 2013